Many years ago, I worked for an industry specific web development company. The sales manager did not tell potential clients the truth about the services we could provide, because he didn’t understand what the the system could do. To cover for his lack of understanding, he made things up and then expected the tech department to wave a magic wand and produce what he had promised.

I have seen this scenario play out many times since then. One of my more recent client projects was held up for another 6 months because the sales person for a software company that produced a data feed from the national organization had no clue what was going on in their tech department. The incorrect information from the salesman resulted in my client being angry at me for not completing the project and me sitting there unable to complete the project.

– Nora McDougal, The Computer Gal